Frequently Asked Questions

Browse the products, add your chosen items to the cart and proceed to checkout. Enter your delivery details, review the delivery charge and payment amount, then place your order.

Outside Dhaka orders require advance bKash or Nagad payment for the products, with the delivery charge paid on arrival. Inside Dhaka you can choose bKash, Nagad or Cash on Delivery. For advance payment, send the Pay Now amount and submit the transaction ID. We confirm your order after verifying receipt in our account. Never share your PIN or OTP.

Cash on Delivery is available inside Dhaka. Outside Dhaka, pay for products in advance by bKash or Nagad and pay the delivery charge when the parcel arrives.

No. Retail customers can buy in ordinary quantities at Sowban prices. There is no bulk-order minimum.

Contact us as soon as possible with your order number. We can change or cancel an order before dispatch when the fulfilment stage allows it.

Yes. A confirmation appears after checkout, and signed-in customers can see their orders in My Account.

We deliver across Bangladesh, subject to courier coverage at your address. Enter your district and area at checkout to see the available delivery options.

Standard delivery is estimated at 2-3 working days after order confirmation. Public holidays, weather, courier capacity and remote locations can cause delays.

The charge depends on the delivery area, parcel weight and the available home or point-delivery option. Your checkout order summary shows the charge before you place the order.

Yes. Use the Track Order page or your account orders to see the latest available order and courier status.

We source products from trusted suppliers and aim to provide genuine imported goods. Check the individual product page for available details.

Products marked in stock can be ordered. An out-of-stock item cannot be added to a new order until stock is available again.

Please check the information printed on the physical package before use. Contact support before ordering if you need a specific label detail confirmed.

Check the parcel in front of the delivery person where possible and tell them immediately if an item is damaged, incorrect or missing. Then contact Sowban support with your order number and photos.

Because food safety matters, opened or used food items are generally not returnable for a change of mind. Damaged, incorrect, expired or defective items are handled under our Return & Refund Policy.

The Return & Refund Policy explains eligibility, reporting steps and refund handling. Read the full policy

Guest checkout may be available. An account makes it easier to review orders and saved delivery details.

Sign in and open My Account, then choose My Orders to see your order history and tracking links.

We use order and contact information to process purchases, arrange delivery and provide support. See our Privacy Policy and Cookie Policy for more detail.

Sowban sells authentic imported food and everyday pantry products, including coffee, noodles, spreads, sauces, snacks, drinks and more.

Absolutely. Our store is for everyday retail buyers as well as wholesale buyers, with accessible prices and no bulk minimum.

Call or WhatsApp the number on this page, or email Sowban support. Please include your order number when asking about an order.